521 College St., Asheville, NC 28801 828-827-1341

Managed Services - Sivility Systems

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Managed IT Services

Get 24/7 support for your staff and ongoing maintenance for your computers, software, network, and backups.

While we’d love to be your sole provider of everything IT, we realize that sometimes someone else may have already set you up and plugged you in. And that’s fine, because with the wide variety of partners we work with (Cisco, Dell, IBM, Microsoft, etc.), no matter what equipment and software is in your server room, we’re experts at keeping everything and anything digital up and running.

We also can provide IT staff to augment the professionals you already have in place and provide tools that can spot troubles before you even know they exist. 

Organizations turn to Sivility Systems for Managed IT
Services when they...

Accelerate Digital Transformation with Managed SD-WAN

Organizations driving innovation in the digital economy are at the forefront of rapidly evolving technologies and platforms such as Cloud, Mobility, IoT, Security, and AI. Each of these strategic technologies increases dependency on the network. Companies are turning to SD-WAN technologies to deliver applications and services to users in the most optimal, efficient, and cost effective way.

Sivility Systems Managed SD-WAN helps you deliver the full benefits of SD-WAN to your organization without the risk. 

Cloud solutions

Manage Essentials

Get comprehensive technology products and services tailored to the unique needs of municipalities.


Your internal IT team can excel at their strengths, while we take care of the pieces outside of their skill set or time limitations.

Manage Cloud Collaboration

Reduce technology spend without compromising support or protection.

Manage Cloud Performance

Remove the need for on-premise servers and give employees a fully remote, fully centralized desktop experience.

The capacity, skill set, and experience
to help you AIM higher.

Capable, Responsive Support

100% North American-based team with onsite support available in less than 2 hours.

Streamlined IT + Reduced Issues

Get a proactive partner that simplifies your IT infrastructure and helps your organization reduce IT issues.

Practical + Predictable Costs

Reduce capital expenditures with predictable pricing that avoids expensive hardware costs, unplanned expenses, and ongoing maintenance costs.

Strategic Alignment

You’re assigned a Strategic Advisor who helps you align technology planning with your organization’s most important strategic goals.

Vendor Application Support

We provide support for your licensed third-party applications, working directly with vendors to save you time and frustration.

Proactive Maintenance

Our 24/7/365 Network Operations Center proactively maintains your systems by managing data backups, patches, antivirus, and antispam.

Maximize Uptime and Availability with an Intelligent Infrastructure Management Experience

With Sivility Systems Infrastructure Management Services (SSIMS), we provide our customers with an industry best infrastructure management customer experience.  We combine traditional managed services with intelligent automation that enhances both the availability and security of our customers’ enterprise network and data center infrastructures.

Available in Foundation and Elite offerings, our customers can choose how they wish to engage with Sivility Systems. Foundation is a monitoring and administrative suite of infrastructure management services, whereas Elite provides a full suite of services to manage your infrastructure.

Our purpose-built Sivlity Systems SSIMS Foundation and Elite offerings include a suite of ITIL-based best practices, delivered remotely by highly skilled service engineers from our Customer Success Centers (CSCs), to ensure the availability of your infrastructure